Refund policy

Fulfillment Policy: Orders will be fulfilled upon receipt of all necessary order elements including; shipping address, and payment.

Warranty Policy: At Kokua, we stand by the quality of our products.

• Tech Products: 1-year manufacturer’s warranty
• Drinkware: 1-year manufacturer’s warranty
• Backpacks: 3-year manufacturer’s warranty

If your item qualifies under warranty, we’ll cover shipping and send you a replacement promptly.

Refunds/Exchanges

We want you to be happy with your order! Because this store supports our giveback initiatives, we do not accept returns or offer refunds.

If you receive an item that is damaged or incorrect, we’ll gladly exchange it for the same item (or the correct one) at no additional cost.

To request an exchange:

• Contact us within 7 days of receiving your order.
• Provide your order number and a photo of the damaged or incorrect item.

Once verified, we’ll arrange a prompt replacement.

Thank you for understanding and supporting our mission!

You can always contact us with questions at [email protected].